Return & Refund Policy

Returns

All sales are final. We do not accept returns or offer refunds for change of mind, buyer's remorse, or ordering the wrong item, so please review your order carefully before completing your purchase. If you have any questions about a product before buying, contact us at macklay@creetville.com and we'll be happy to help.

The only exceptions to this policy are damaged, defective, or incorrect items (see "Damages and issues" below) and orders shipped into the European Union (see "European Union 14-day cooling-off period" below).

Damages and issues

Please inspect your order upon reception and contact us immediately at macklay@creetville.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Please include your order number and a photo of the issue.

Exceptions / non-returnable items

In addition to our no-return policy above, certain items cannot be returned under any circumstances, including perishable goods (such as flowers, plants, or seeds), custom or personalized products (such as special orders), personal care goods, and hazardous materials, flammable liquids, or gases. Sale items and gift cards are also non-returnable. Please get in touch if you have questions or concerns about your specific item.

Exchanges

We do not offer exchanges. If you need a different item, please place a new, separate order.

European Union 14-day cooling-off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it — unused, with tags, and in its original packaging — and you'll need the receipt or proof of purchase. Contact us at macklay@creetville.com to start this process.

Refunds

Where a refund applies — a damaged, defective, or incorrect item, or an eligible EU cancellation — we will notify you once we've received and inspected your return, and let you know whether the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your refund, please contact us at macklay@creetville.com.